Customer service

Termin ważności: 2017-02-16 - 2017-03-17 Thumb_logofiolet
Województwo / region Łódzkie
Firma Proteon Pharmaceuticals
Opis

Customer service job description

Who we are

A Polish bio-tech company. Creator of innovative products for use in industrial food production. Pursuing continuous research on new solutions. One of the world pioneers in its field.

 

Job brief

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

 

Responsibilities

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • manage customer’s accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

 

Requirements

  • knowledge of customer service principles and practices (Proven customer support experience would be an asset)
  • knowledge of relevant computer applications (CRM)
  • knowledge of administrative procedures
  • product knowledge
  • strong phone contact handling skills and active listening
  • customer orientation and ability to adapt/respond to different types of characters

 

Key Competencies

  • interpersonal skills
  • ability to prioritise and manage time effectively
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability

 

Please include the following statement in your application:

Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dn. 29.08.97 o Ochronie danych Osobowych Dz. U. nr 133 poz. 883 z póżn. zm.).

 

Please send your application to: praca@proteonpharma.com

 

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